Return & Refund Policy
We strive to offer high-quality products and the best shopping experience.
Most of our products are handmade and customizable; for that reason, we don’t offer refunds for merchandise sold and received.
We offer store credit for merchandise returned for the following reasons: damaged/defective. Store credit will be issued in the amount of the item only.
MUST USE STORE CREDIT WITHIN 30 DAYS OF RETURNING THE ITEM TO:
White Home Woods, LLC
PO Box 185 Williamsburg, VA 23188
For any questions, please send us an email at firstname.lastname@example.org
If your product is damaged during the shipping process, contact us within three days of receiving your order. Send us 2-3 images of the damage; that way, we can process a replacement.
We are not responsible for any lost package due to an address error or any stolen package.
Orders are processed on a first-come, first-served basis.
Please allow 24 to 48 hours to process your order. Once the order is processed, the estimated shipping time can be 5-10 days.
At this time, we do not deliver to PO boxes.
WE NOW OFFER A *FLAT SHIPPING RATE OF $ 9.95
*Apply only to orders between United States.