Return & Refund Policy

WHW Store

We strive to offer high-quality products and the best shopping experience.

Most of our products are handmade and customizable; for that reason, we don’t offer refunds for merchandise sold and received.

We offer store credit for merchandise returned for the following reasons: damaged/defective. Store credit will be issued in the amount of the item only.

 

MUST USE STORE CREDIT WITHIN 30 DAYS OF RETURNING THE ITEM TO: 

White Home Woods, LLC PO Box 185 Williamsburg, VA 23188

For any questions, please send us an email at contact@whitehomewoods.com

 

If your product is damaged during the shipping process, contact us within three days of receiving your order. Send us 2-3 images of the damage; that way, we can process a replacement.

We are not responsible for any lost package due to an address error or any stolen package.

Shipping Policy

WHW Store

Orders are processed on a first-come, first-served basis.

Please allow 24 to 48 hours to process your order. Once the order is processed, the estimated shipping time can be 5-10 days.

At this time, we do not deliver to PO boxes.

WE NOW OFFER A *FLAT SHIPPING RATE OF $ 9.95 

 *Apply only to orders between United States. 

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